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FAQ

Who owns ozziebargains.com.au?

Ozziebargains is owned by URBANUS TRADING AUSTRALIA which is a local and family run Australian company that believes in treating their customers like family and bringing value to the lives of communities.

How do I know if one of my favourite brands is coming back?

Whenever possible, we’ll email you or do a post on our Facebook page for new items or products that we are bringing back by popular demand. We really love feedback from everyone so be sure to let us know when you do love something and vice versa.

Do you have a physical store?

No, we're an online-only boutique.

Where do you ship to?

We currently only ship Australia wide, New Zealand and Singapore but some territories, postcodes, and P.O. boxes may not be eligible for shipping.

Please refer to guidelines in areas that may not be accessible for our couriers and we sincerely apologise in advance. ozziebargains.com.au hopes to expand into other countries as our ‘’Family’’ ( you the customer ) gets bigger .

About Shipping

We work with several main carriers along with our manufacturers and suppliers. Depending on their location, parcels may need to switch from one carrier to another as some items may be shipped from overseas and some from within Australia.

Please keep in mind that It is your responsibility to enter the correct address & details for delivery Ozziebargains does not guarantee delivery if the address is entered incorrectly or the address is provided to Ozziebargains after the purchase of the deal and the item has been dispatched from the warehouse.

Delivery times are estimated and not guaranteed unless specified on the product.

Can I consolidate my shipping cost?

We do not always consolidate your multi-product orders, but every product will be tracked - We have taken the approach of getting the lowest cost shipping available since we strive to provide quality products with low prices, we charge shipping on each separate item purchased, similar products that are purchased in one transaction will only be charged a single shipping fee. This also allows you to specify the delivery time for each product, we are always looking to improve your experience so trust that we are looking to be able to provide these services in the near future. Until then do look out for our free shipping tags on selected items and be sure to sign up to be part of our ''Family'' and we always look after our family!

We offer FREE SHIPPING on Selected products and a Standard Shipping fee of ONLY $8.90.
They are always the same according to the products that you choose so you are never surprised with massive shipping fees at the checkout in NZ and AUS provided that standard shipping is selected. This may vary if you choose express shipping options which we intend to set up once we can find a cost effective carrier to work with us.

There is nothing hidden on our site. At the checkout, the item/s price + shipping will be fully disclosed - you will have the shipping options and corresponding fees, so you know your options and total costs upfront. Please chat to us via our chat box if you are unsure and have any specific questions.

Can I shop on my phone or tablet?

Yes! Our site is mobile, tablet and PC friendly.

Where are the products made?

We work with many different brands and wholesalers that manufacture goods around the world. Look for the origin information on the product page, to just name a few, some products are made in Brazil, China, S.E. Asia, Eastern Europe and our ever growing number of locally made Australian products which we absolutely love and support wholeheartedly.

Why is my order still "processing"?

We search far and wide to find great deals! Getting the goods we find into your hands requires a few steps. Normally orders are fulfilled and delivered within 3 weeks, depending on its origin. We will notify you if we find out of a possible delay outside of this normal time. Shipping estimated times are in each product description. If you have any concerns on your shipment please do not hesitate to contact us via email or on our live Facebook Chat.

What happens after I pay for my Item ?

The way our delivery channel works is when you place an order, a purchasing order will be sent to the manufacturer dependent on where the item is made or stored in our fulfillment centers. Our main courier service will pick up your item, send us a tracking ID and look after it during the whole process till it reaches you.

**Please note that in some circumstances, multiple courier companies may be engaged to fulfill the service and delays are inevitable during the holiday season. We will notify you if there is a major delay as part of our service, we always endeavor to get your purchases in a timely manner.**

 

More about our 14 DAY FULL REFUND POLICY
  • 14 Day Returns Policy- To qualify to return an item under this Policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession. Please see our Warranty Terms and Conditions. Unless otherwise stated in a product listing, where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and safety reasons i.e. undergarments), then no returns for change of mind will be permitted. All returns are subject to the ozziebargains policy terms & conditions, and the ozziebargains site terms and conditions.

  • 14 Day Money Back Guarantee Brands - Asus , Lenovo, RC Toys, Ozziebargains, Huawei, Xiaomi, Paws Road, Everfit. At ozziebargains, we stand behind our products! That's why we offer a 14 Day Money Back Guarantee on some of the brands we carry. If for any reason you are unsatisfied with your purchase of the mentioned brands, you can contact us within 14 days of taking delivery, and organise to return the product and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges).

  • Change of Mind - Please choose your product/s carefully, as ozziebargains.com.au do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product.

  • Faulty Products / Warranty Claims – All Brands- Please see Warranty Terms and Conditions in relation to warranty claims. Returns Policy Terms & Conditions In order to organise a return under these terms and conditions,
  • You must notify ozziebargains via email or call us on our 1300 number within 14 days of taking delivery of Your Product and request a return under this Policy.
  • You must comply with the directions of ozziebargains staff in order to facilitate Your return.
  • To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
  • Where the Product qualifies for a return under our 14 Day Money Back Guarantee, the store credit or refund provided will be the equal to the price of the Product being returned, less the initial delivery charges as per Your Order Confirmation email. The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 5 business days from the date of dispatch of the product. The product must be returned to ozziebargains within 10 business days of your request to return your product under this policy. You must return the products for which you are seeking a store credit or refund at your own cost and you must comply with the directions for returning the product that an ozziebargains staff member provides to you. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by ozziebargains staff. ozziebargains will accept no liability for any loss or damage which may occur during transit. After receiving the returned product, ozziebargains will issue a store credit or refund as soon as is reasonably practicable and You will be provided with e-mail acknowledgment. ozziebargains.com.au reserves the right to make changes to this Returns Policy without notice.
  • Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
What is your REFUND and WARRANTY Policy for Electronic Products?

1) For electronic products, we advise that you check and test your item as soon as you get the chance after it has been delivered.Please note that the warranty on all electronic items is the Manufactures/ suppliers warranty and that Ozziebargains can't be held liable for directly fixing the item as an authorized re-seller but we will be responsible in rectifying the issue with the supplier/manufacturer of the product.We will always endeavor to solve the issue according to the manufacturers/suppliers guideline Our policy is as follows.

  • Items that are Dead On Arrival (D.O.A.) must be reported immediately and returned to us within 5 working days. We cannot guarantee anything if this is not done within the time frame due to the suppliers DOA terms. You have the option of a full refund or a replacement via express delivery. We hope you give us the chance to replace the item as( D.O.A) is not common but has been known to occur from time to time.
  • If there is a technical issue with the item in the first 14 DAYS as per our refund policy i.e: Fuzzy screen, Non-Responsive touch screen, jammed buttons, issues with charging, error message when turned on etc you need to notify us as soon as possible with a video or screen shot on the issue. This is helpful to us and will help us serve you better. Once we have been notified and understand the issue and find that it is a minor fault, we will discuss the issue under the instructions of our manufacturer/supplier, find a service center for that product that is close your address and you will be asked to service the item there or if the item has been sent to us we will post it to that location. In any case , We will cover the cost for the service so you have peace of mind. we will endeavor to solve the issue professionally and promptly keeping you informed all the way.
  • In a case where an item needs major technical attention, it has to be sent back to the supplier or manufacturer if its still under the warranty timeline and product terms. We will cover the cost for the shipping (under warranty) to and from the Supplier/manufacturer so you have peace of mind. Please be patient with us as we will resolve the matter promptly.
    Please note that the timeline can be between 3-5 weeks.If you have any questions on products that you've purchased, please do not hesitate to contact us via email : ozziebargainsinfo@gmail.com or if the matter is urgent please ring us at
    1300 55 47 46
How do I get in touch with Ozziebargains?
  • We generally prefer communication via email: ozziebargainsinfo@gmail.com
  • Our mailing address is P.O.BOX 422 Ormeau 4208  You can attention the item or letter to Ozziebargains Family.
  • Or you can live chat with us on Facebook or via the live chat box on our website.You will notice the yellow chat window on the bottom right of the screen.
  • If the matter is urgent please ring us @ 1300 55 47 46